Frequently Asked Questions

• 1 How Can I Trust Your Company?

  www.istanbultaxis.net Route Transfer Turizm Taş.Tic.Ltd.Şti. It is a brand and Metapoy Tourism Travel Agency with the Ministry of Tourism License Number (9722).

• 2 How can I make a reservation?

  You can make an online reservation via our website and get information from our customer representative via WhatsApp. If you wish, you can get detailed information or make a reservation by calling our 24/7 customer support line.

• 3 Is Your Transfer Service Insured?

  The transportation services you have purchased from www.istanbultaxis.net are the compulsory transportation insurances included in the Transportation Circular of the Ministry of Transportation. Vehicles with D2 authorization certificate have compulsory personal accident insurance.

• 4 What should I do if my flight is postponed or cancelled?

  In case of flight cancellation or delay in the transportation transfer services you provide from www.istanbultaxis.net, you must share information with our customers and services 24/7. In cases where your flight is canceled or delayed, your transfer service may be canceled or delayed. Contact our call center at (0 530) 783 27 89. In case of a delay or change in the flight plan, a new plan can be made for your transfer if you share information with us.

• 5 I Couldn't Find the Transfer Vehicle, What Should I Do?

  www.istanbultaxis.net authorized personnel is waiting for you at the airport terminal exit gate with a name sign. In cases where you cannot meet, you can get support by calling our advice line at +90530 783 27 89.

• 6 How can I make my transfer payment?

  You can benefit from the advantage of paying for the transportation service you purchased from www.istanbultaxis.net by bank transfer or payment upon arrival.

• 7 Can We Provide Child Seats in Your Transfer Vehicles?

  When making a reservation with our company, you must specify the child seat and the age of the child. If a child seat is requested for a fee, we have child seats in the vehicles.

• 8 How Long Will I Wait at the Pickup Address or Airport?

  As www.istanbultaxis.net, we offer personalized service, so your vehicle will be ready at the location you request before the time you specify.

• 9 How can I get information about my transfer reservation?

  The reservations you make on our page www.istanbultaxis.net are sent to your e-mail address as a reservation form, you are also informed via SMS and our operation contacts you via WhatsApp line.

• 10 Can you make a reservation for my return transfer?

  www.istanbultaxis.net can also make your return reservations in line with your transfer requests.

• 11 What Do I Need to Know About Luggage for My Transfer?

  During your transfer, it is forbidden to carry products such as chemicals, spilled liquids, illegal substances or items that may cause odor, and large parcels of household items in our transfer vehicles. You can travel with the average amount of luggage you can carry with you.

• 12 What Should I Do If I Forgot My Goods in the Transfer Vehicle?

  If you forget your belongings in our Transfer Vehicles, you can get support by calling our 24/7 customer line. However, do not forget that our transfer vehicles are active and pick up passengers right after you.